Less than a year after 17-year-old Ashley Seay died in an accident, OfficeMax poured salt in her father’s wounds by mailing letter addressed to “Mike Seay, Daughter Killed in Car Crash or Current Business.”
Shocked by the insensitive note, Mike contacted the OfficeMax call center to ask for an explanation. A manager responded that Mike’s claim was “impossible” and “can’t be happening.” Even more hurt by that reaction, Mike shared his story with Chicago’s NBC 5. The station then managed to get a not-so-apologetic excuse from the office supply chain.
“We are reaching out to Mr. Seay to convey our sincerest apologies on this unfortunate matter. This mailing is a result of a mailing list rented through a third-party provider.”
What the OfficeMax representative failed to address was Mike’s biggest concern: Why did the company have that information on his family in the first place?
“Why would they need that?” he wondered aloud to NBC 5. “What purpose does it serve anybody to know that? And how much other types of other information do they have if they have that on me, or anyone else? And how do they use that, what do they use that for?”